google recruitmentGoogle was recently named Fortune’s best company to work for 2012 and a recent survey carried out by reed.co.uk they came 3rd in the companies people most want to work for in the UK. The business hired over 8000 people last year across the world and in a piece published recently by Fortune Tech some of the details of this achievement were shared.

That all is not perfect will be no surprise to those of you who work in either technology or recruiting, especially in an organisation like Google that is growing so fast. The figure that staggered me was that in estimates of both permanent and contract recruiters globally Google has 1 recruiter for every 64 staff members. To put this in context the Corporate Executive Board estimates that an average large corporate would have somewhere in the region of 1 recruiter to every 577 staff members. That is quite a difference.

There are so many things you can admire about Google. For me, maintaining the simplicity of the front page is a triumph in both design and consistency. The fact that even having reached the size they have they maintain the 20% time that allows employees to spend a portion of their time on non-core projects (which has lead to amongst others Google Maps, Gmail and Streetview) and that even. The final thing I really admire is that they still admit failure – when they try something and it doesn’t work they withdraw it and move on (Wave & Buzz to name but two).

I was watching interviews on YouTube recently and came across this clip from Zeitgeist 2008 where then CEO Eric Schmidt is hosting an interview with the two founders Larry Page (now CEO) and Sergey Brin and they are responding to questions on how they operate Google. There are loads of interesting information contained but between the 14th & 15th minute Larry talks briefly about HR systems….

http://www.youtube.com/watch?v=1acoC5zjgM0

The point he makes I think is very interesting. If you think about what he said, he didn’t talk about automating performance review – he talked about automating ensuring everyone’s performance review is completed. I think that is a really important distinction.

With a technology solution for seemingly everything these days I think sometimes the distinction between what can be automated and what should be automated blurs and things slip over ‘the line’ that should still be very much on the ‘human’ side. For example, scheduling an interview is a non-value adding task and if you can automate completion of that then fantastic. At the same time it is easy to fall into the trap of automating too much of your candidate screening process and that carries with it a number of risks – putting people off with onerous questioning, screening out great candidates on over specific questioning, not building a pool of candidates because no one but the perfect match makes it to viewing live jobs. You get the idea…

Whether you can say Google are successful because their investment in talent attraction ensures they have the top talent is beyond the realms of either this post or Fortune Tech’s article but I think it’s interesting the quantum difference in their recruiter ratios and does this indicate that other corporates should be looking at areas where real human recruiters can add value and that only systems adaptable to meet their business need/growth should be part of their solution?

2 Responses to “Effectiveness of Recruiter populations and how technology can help”

  1. Charles

    Interesting blogpiece by Chris. Thank you.

    His stat of 1 in 64 Google employees being a recruiter possibly doesn’t include all the HR, line manager, and peer interviewers Google pulls into their 5-interview recruitment process. A number of HR and resourcing people in industry who have made a name for themselves by delivering high performance have said to me that if Google want to hire them, then it can only be by dropping a number of those interviews. The best candidates have a number of offers on the table, Google may well be losing many of the best; their Management Reporting showing how many voluntarily withdraw from the recruitment process and the feedback of why would make fascinating reading.

    Second, Larry Page mentioned internal software applications that have been especially helpful to his running the business as being Projects where project parameters, objectives, timelines and achievements were recorded and reported on, and Performance Reviews.

    So I have a question: can Tribepad report on voluntary withdrawal from candidacy, and can it report on Projects and Performance? How valuable would it be to be able to provide that to employers?

    Reply
  2. Lisa Scales

    Hi Charles

    In answer to your question – yes TribePad can report on this metric at ANY point of the process – I think this is missed when we try to associate costs to the hiring process and vital to understand the whys and wherefors of drop outs – it won’t ever be eradicated but I am almost certain with the granular approach we have to reporting that this can affect a change in the recruitment process.

    With regard to running a recruitment process as a project – this to me, is being done by the really smart recruiters in terms of applying habits of other industries and transferring them across to recruitment – the Lean/Six Sigma/Kaizen approach to recruitment is definately what I think will ultimately make people recruit better talent more effectively and again can be reported on – as long as you know where the data is, what the data means and what you are going to do with the results then it is of use.

    I hope I have gone some way to replying to your comments – please keep them coming – its really interesting stuff

    Lisa

    Reply

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