Making a Complaint
We hoped you’d never need to visit this page, but we’re here to listen and support you.
This page is for those without direct affiliation with Tribepad who want to file a formal complaint.
We follow a fair and thorough process to investigate and respond to complaints with care, transparency, and a commitment to improvement.
What isn’t typically a complaint?
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Customer sales, service or product-related complaints, which should be directed to our Head of Support, your Account Manager or the escalation contacts outlined in your Customer Agreement
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Employment disputes (should be handled through internal HR processes).
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Contractual disputes (should follow contractual dispute resolution mechanisms).
What is a complaint?
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Ethical violations, such as conflicts of interest or misconduct.
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Legal or regulatory breaches.
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Workplace safety concerns affecting the public.
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Environmental impact concerns related to our operations.
Complaints Process
We will assess your complaint promoting open and honest communication. If your complaint is upheld we will use the outcomes as a positive learning experience to improve our business.
- Email us at complaints@tribepad.com
- What we’ll need from you:
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- Your name and contact details
- A description of your complaint including the date and time of what happened
- Any supporting documents or images
- Details of the solution you hope for (we’ll do our best).
What happens next?
