Privacy and Cookies Policy
We understand that your privacy is vitally important. We respect and value the privacy of everyone who visits our website and will only collect and use information in ways that are useful to you and are consistent with your rights and our obligations under the law.
This Policy applies to our use of all data we collect in relation to your use of our website. Please read this Policy carefully and ensure that you understand it. By continuing to use this website, you confirm that you have read and understood our Privacy and Cookies Policy, including how we collect, use and protect your personal data in accordance with the applicable Privacy Regulations.
Definitions
In this Policy, the following terms shall have the following meanings:
“Account” – means an account required to access and/or use certain areas and features of our Site;
“Cookie(s)” – means a small text file placed on your computer or device by our Site or a third party service provider when you visit certain parts of our Site and/or when you use certain features of our Site;
“Cookie Management Tool” – means Cookiebot by Usercentrics ( For further information please see https://www.cookiebot.com/);
“EEA” – means the European Economic Area, comprised of all EU member states plus Norway, Iceland and Liechtenstein;
“Privacy Regulations” – means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and, where applicable, the EU GDPR, as updated, amended or superseded;
“Site” – means this website, https://www.tribepad.com; and
“we/us/our” – mean Tribepad Limited, a company registered in England and Wales with company number 06585098 and whose registered office address is The Innovation Centre, 217 Portobello, Sheffield, South Yorkshire, S1 4DP, UK.
What does this Policy cover?
This Policy applies only to your use of our Site. It does not extend to any websites that are linked to from our Site. We have no control over how your data is collected, stored or used by other websites: you should check the privacy policies of such websites before providing any data to them.
What is personal data?
Personal data is defined by the Privacy Regulations as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.
Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.
What are my rights?
Under the Privacy Regulations, you have the following rights, which we will always work to uphold:
- the right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us using the details at the bottom of this policy to find out more or to ask any questions;
- the right to access the personal data we hold about you;
- the right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details at the bottom of this policy to find out more;
- the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details at the bottom of this policy to find out more;
- the right to restrict (i.e. prevent) the processing of your personal data;
- the right to object to us using your personal data for a particular purpose or purposes;
- the right to data portability. This means that if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases; and
- rights relating to automated decision-making and profiling. “We may use certain behavioural or engagement information to help tailor communications and improve our services, however we do not make solely automated decisions that have legal or similarly significant effects on individuals.”
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office
What data do we collect?
Some data is collected automatically by our Site. Other data is only collected if you voluntarily submit it (for example, when signing up for an Account). Depending upon your use of our Site, we may collect some or all of the following data:
- your name;
- your contact information, such as your postal address, email address and telephone number;
- your gender;
- the organisation you work at;
- your IP address (automatically collected);
- your web browser type and version (automatically collected);
- your operating system (automatically collected);
- a list of URLs starting with the website that brought you to our Site, your activity on our Site, and the site you exit to (automatically collected);
How do we use your data?
Under the Data Protection Act 2018 and the GDPR Privacy Regulations, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.
Our website is intended primarily for business professionals and organisations interested in our services.
Your personal data may be used for any of the following purposes:
| Purpose | Personal data used | Lawful basis |
| Providing and managing your Account | Name, business contact details, login/account details, organisation, usage records | Contract, where the account is provided directly to the user; otherwise legitimate interests in providing access to authorised users of our services |
| Providing and managing access to our Site | IP address, browser type and version, operating system, device data, cookie data, usage logs | Legitimate interests for website operation and security; consent where non-essential cookies are used |
| Personalising and tailoring your experience on our Site | Cookie preferences, usage data, pages visited, interactions with the Site | Consent where this relies on non-essential cookies; legitimate interests where personalisation is necessary for requested functionality |
| Supplying our services to you | Name, business contact details, organisation, account details, service usage data, communications | Contract, where services are supplied directly to you; legitimate interests where services are supplied to your organisation |
| Personalising and tailoring our services for you | Account data, preferences, service usage data, communications, engagement data | Legitimate interests in improving and tailoring services; consent where required for optional tracking or marketing-related personalisation |
| Responding to communications you send us | Name, contact details, organisation, enquiry content, correspondence history | Legitimate interests in responding to enquiries; contract or steps before entering into a contract where relevant |
| Matching you with relevant job vacancies | Name, contact details, organisation, job preferences, role information, CV or profile information where submitted | Consent to help business users and prospective candidates identify relevant opportunities and in supporting recruitment-related services |
| Sending email newsletters you have subscribed to | Name, email address, organisation, marketing preferences, email engagement data | Consent when you have subscribed to receive our newsletters. You can unsubscribe at any time using the link in our emails or by contacting us |
| Analysing use of the Site to improve the Site and user experience | IP address, device data, browser data, usage data, cookie identifiers, analytics data, session replay/heatmap data if used | Consent for non-essential analytics cookies; legitimate interests to use aggregated analytics information to improve the performance, functionality and security |
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on products and services. We will not, however, send you any unsolicited marketing or spam and will take reasonable steps to ensure we protect your rights and comply with our obligations under the Privacy Regulations.
Where appropriate, we may process limited business contact information under legitimate interests for B2B marketing, sales and relationship management purposes.
You may opt out of marketing communications at any time using the unsubscribe options provided or by contacting us directly. Please see the Contacting us section below for details.
How long will we keep your data?
We retain personal data only for as long as necessary for the purposes for which it was collected. Retention periods vary depending on the nature of our relationship with you, the type of data involved, and whether we need to retain the data for legal, regulatory, contractual, security or legitimate business purposes.
For example, website enquiry data is retained for a reasonable period after the enquiry has been resolved, account and customer-related data is retained while the account or business relationship remains active and for a reasonable period afterwards, marketing contact data is retained while you remain subscribed or have not opted out, and limited suppression records are retained to ensure we respect any marketing opt-out or objection.
How and where do we store or transfer your data?
Some of our third-party service providers may process personal data outside the UK or EEA. Where this occurs, we take steps to ensure appropriate safeguards are in place, including reliance on adequacy decisions, approved contractual mechanisms where required and tools to monitor the data storage locations where technically possible. . This means that your personal data will be fully protected under the Privacy Regulations or to equivalent standards by law.
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Site.
Notwithstanding the security measures we take, the transmission of data via the internet may not be completely secure. You should always take suitable precautions when transmitting data via the internet.
Do we share your data?
We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances, we may be legally obliged to share data held by us, which may include your personal information – for example, where we are involved in legal proceedings, or where we are complying with the requirements of legislation, a court order or a governmental authority. We do not require any further permission from you in order to share your data in such circumstances and will comply as required with any such legally binding request that is made of us.
“We may work with carefully selected third-party marketing and advertising partners to support our marketing activities, website analytics and business development activities in accordance with applicable Privacy Regulations.”
How you can control your data
In addition to your rights under the Privacy Regulations, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your personal data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and/or by managing your Account).
You may also wish to sign up to one or more of the preference services operating in the UK: the Telephone Preference Service, the Corporate Telephone Preference Service, and the Mailing Preference Service. These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
How you can withhold information
You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you will be required to submit or allow for the collection of certain data.
You may restrict your web browser’s use of Cookies.
How you can access your data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal address shown in the contact us section.
There is not normally any charge for a subject access request. However, if your request is manifestly unfounded or excessive (for example, if you make repetitive requests) we may charge a fee to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request and, if relevant, your fee.
What Cookies do we use and what for?
Our Site uses Cookies to make it work correctly, to improve general user experience, monitor Site performance, gather anonymous statistics, block bots or store your personal preferences.
Certain embedded services or third-party functionality on our website may place cookies or process limited technical data in order to function correctly.
Cookies used on our Site are organised into the following five categories:
- Necessary - Necessary cookies help make our Site usable by enabling basic functions like page navigation and access to secure areas of the website. The Site cannot function properly without these cookies.
- User Preference - Preference cookies enable our Site to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
- Statistics - Statistic cookies help us to understand how visitors interact with websites by collecting and reporting information anonymously, including session replay and heat map technologies that allow us to see how anonymous users used the Site. Statistics data may be used to help improve website functionality, user experience, marketing effectiveness and reporting. These statistics Cookies include statistical tracking systems provided by trusted third parties including Google, Microsoft, Issuu, Microsoft, Soundcloud, LinkedIn, Meta, Doubleclick, YouTube and HubSpot.
- Marketing - Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. We may use advertising and remarketing technologies to measure campaign effectiveness, improve our marketing activities and display relevant advertising on third-party platforms. These marketing Cookies include those provided by trusted third parties including Meta, BunnyCDN, Google, Hubspot, Issuu, LinkedIn, Microsoft, Soundcloud, YouTube, Leadoo and Lfeeder.
- Unclassified - Unclassified cookies are cookies that we are in the process of classifying or that don’t fit the criteria for any of the above categories.
You can see a full list of categorised Cookies used on our Site via our Cookie Management Tool, which is available by clicking the icon in the footer of all Site pages.
All Cookies used by our Site are used in accordance with the Privacy Regulations and we have taken steps to ensure that your privacy is protected and respected at all times.
By giving your consent, you enable us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of certain Cookies by using our Cookie Management Tool; however, certain features of our Site may not function fully, properly or as intended.
Only Necessary Cookies are used by default. All other Cookies are only activated once you provide consent through our Cookie Management Tool. The preferences you choose will remain in place for any future visits on the same device until you change your preferences using our Cookie Management Tool or delete your Cookies manually.
You can manage or withdraw your consent preferences at any time using the Cookie Management Tool settings icon available on our website.
You may also manually delete Cookies via your browser settings at any time. However, you may lose any information that enables you to access our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
Contacting us
If you have questions regarding this Policy or our use of personal data, please contact our Data Protection Officer at dpo@tribepad.com or by post at Data Protection Officer, Tribepad, 217 Portobello, The Innovation Centre, Sheffield, S1 4DP.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our business, legal requirements or the way we process personal data. The latest version will always be available on our website and will show the date it was last updated. Where we make material changes to how we use personal data, we will take appropriate steps to bring those changes to your attention.