We have a fantastic team here at Tribepad and every so often, we like to give you a look behind the scenes to find out more about who they are and what they do. In this post, we speak to Chris Redhead, one of our Senior Account Managers. Chris will be a familiar face to many of our clients, as he’s responsible for making sure they are getting the support and service that they need. For those of you new to Tribepad, here’s Chris to explain.
What’s your role at Tribepad?
As a Senior Account Manager, I manage the relationships with our clients on a day-to-day basis. I spend a lot of my time out on the road meeting them face to face. Nothing beats talking in-person to really build a relationship and fully understand what you can do to make their life easier.
What’s your background and what made you want to join the Tribepad team?
I spent the previous 12 years of my career in Account Management, working in different industries, including consumer electronics within retail, and cloud and communications. One of the reasons joining Tribepad appealed so much was that it gave me an opportunity to learn and work in a new industry, while at the same time bringing some experience to a growing team and client base.
What are you currently working on?
Lots! The most exciting things are the projects I am working on with a number of clients, who are looking to transform their candidate experiences and their internal processes. Using parts of our recruitment platform, like Video Interviewing, Electronic Contracts and Onboarding, they are speeding up the recruitment process, joining up the candidate experience, adding automation and delivering business cost savings.
I personally find it massively enjoyable working with companies who are challenging the norm and wanting to progress.
What’s your biggest challenge?
So far the biggest challenge has been to learn the terminology of the recruitment industry, which is new to me. Every industry has its own acronyms and of course people love to use them! While I am definitely getting to grips with most of the lingo, there are still the odd one or two phrases that come out of the woodwork each week.
What’s the one thing you get asked most by Tribepad clients?
“Can you call me? We have an idea”. And the question normally comes with that level of detail!
On a serious note, I love to talk to our clients about everything and anything. I want to hear their challenges, help them solve problems and, in cases where I personally can’t give them the support they need, bring in the experts that we have across the business to help.
I actually get why that’s the thing I get asked most. It goes back to building that personal relationship and having customers know that you are there to give them the level of support required. That contact is vital.
What’s the key to keeping clients happy?
For me, there are three things.
First, you need to listen. If you don’t listen, you can’t hear, understand and then act on how people want to be helped. You need to be present in those conversations and give clients your full attention.
Response time is also really important. If you are swift to respond, it shows that you have listened and are supportive – it also gives you the most time to plan.
Finally it’s about trust – that you will be honest, responsive, supportive and most importantly, treat them like you would like to be treated.
Do you have a favourite Tribepad feature?
While we have lots of great features, for me, one of the most important and underused is the ability to tag a candidate.
When I look back over the last 20 years, I have interviewed hundreds of candidates, which to many recruiters is a tiny amount. However, with tagging you can go back and find those candidates who had that real potential or special personality.
Tagging is my favourite because it’s the cheapest way to find a future candidate.
What do you get up to outside of work?
Well, my family would definitely say running, and yes I do spend quite a lot of time doing it. I have only been running for three-and-a-half years, but I love the challenge of pushing myself. That might be for a personal best on a 10k race or distance challenge, such as how far I can run in 24 hours, something I am taking on in September. You are competing against yourself mentally.
When not running, I spend time with my wife and 3 kids, who all love sports and being outside in the sun and fresh air.
Meet the rest of the team
Want to meet more of the Tribepad team? You can read some of our previous interviews too to learn more about us.
- Sophie Bradbury, Marketing Executive
- Matt Ingram-Smith, SaaS Consultant
- Vicky Wheatley, Service Delivery Manager
- Neil Armstrong, Commercial Director
- Paul Macfarlane, Customer Service Delivery Manager
- Dan Mortimer, Marketing Manager.
Learn more about Tribepad