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Case Study

Well Pharmacy: A transition from support function to strategic function


Before Tribepad, Well Pharmacy found themselves stuck with a multitude of inflexible legacy people systems that didn’t speak to one another, causing a heap of problems:

  • Rigid processes that couldn’t accommodate how Well wanted to work
  • Boring, same-same job adverts that blurred into the background
  • Mountains of avoidable manual admin, taking many colleague hours and slowing time-to-hire
  • A patchwork recruiter experience, jumping from unintuitive system to unintuitive system to get anything done
  • Endless maverick workarounds from recruiters and managers who couldn’t easily use (and didn’t like) the current tech
  • An increase in GDPR risk issues, needing more manual input to ensure compliance
  • An inconsistent new hire experience, with new colleagues being
    asked for the same info repeatedly or missing crucial onboarding info
  • Slow progress on strategic priorities like diversity, because the team had no breathing space to do more

Resourcing Manager, Jo Riley knew that Well’s authentic, caring, human-first culture is a true differentiator, and should be instrumental in helping them attract and retain great people.

But their current recruitment software was disguising it.

One reason we wanted to partner with Tribepad was that they really matched our human, honest culture. From our first conversations onward I felt really listened to, not sold at. The team has always been very honest about what they could and couldn’t achieve; that was a big tick in the box.

Jo Riley
Resourcing Manager

Jo wanted a platform that would help her talented team shine, digging them out from the mountain of manual work weighing them down.

Thanks to heaps of time-saving features, sensible end-to-end automation, open APIs for easy integration, and great manager self-service functionality, Well’s resourcing team have been able to shift focus: less admin, more value-add proactive recruitment.

The team have time now to dedicate to strategic stuff like:

  • Running recruitment campaigns with Tribepad CRM
  • Developing their employee value proposition
  • Focussing on the colleague experience
  • Headhunting for critical positions
  • Nurturing richer candidate relationships
  • Growing ED&I initiatives

Even better, the efficiencies Tribepad has brought has also freed up funds to reinvest in growing their recruitment team, and diversify their attraction strategy to include International Pharmacist recruitment. That’s one answer to skills shortages!

Plus, the colleague who was previously dedicated to posting job adverts is now a Social Channel and Attraction Marketer. They’ve since grown Well’s social presence across multiple platforms to engage both with current and emerging talent – resulting in an 150% increase in applications. Not bad.

I’ve been pleasantly surprised at how positive manager feedback has been about Tribepad, particularly around how easy the system is to use. Of course it’s a journey to change managers’ behaviours – but Tribepad has been ideal because everyone now has to follow the right process. My audit and compliance manager is much happier now!

Jo Riley
Resourcing Manager

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