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Case Study

Staffordshire County Council: From outsourced to outstanding

Tags: Analytics and Reporting, Candidate Experience, Employer Brand, Recruitment Transformation

Staffordshire County Council has heaps to offer. The organisation’s 5000 employees enjoy a career packed with pride and purpose, making a real difference to people’s lives across the county. 

But coming out of COVID, Strategic Resourcing Manager Jason Gracey and his team realised they needed to do more to compete for ever-harder-to-hire talent. Or they simply wouldn’t attract the people they needed to keep delivering great services for their communities. 

Over the past 18-months, the council has transitioned from outsourcing recruitment to develop a thriving in-house function that partners with and supports managers and senior stakeholders across the organisation. 

Tribepad has been the foundation, bringing visibility, consistency, speed, and simplicity to the recruitment process.  

  • 30% decrease in time-to-hire
  • 113% increase in application volume
  • 18% increase in completed application rate
  • Fill rate has doubled year-on-year
  • Achieved new hire NPS of 78/100
  • … and heaps more.

Is your process slick? Is it speedy? Is the communication good? Those are the fine lines today that make the difference between a candidate choosing us and not. That’s where Tribepad helps us differentiate.

Jason Gracey
Strategic Resourcing Manager, Staffordshire County Council

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