Implementation and Customer Success
Delighting you is our priority. That’s why the Tribepad customer experience is all about helping you thrive. Long beyond go-live.
Your biggest recruitment allies
If you’re looking for nameless, faceless talent tech, that’s not Tribepad. We’re a switched-on, passionate team you’ll love working with.
With excellent joined-up training, support, and success teams, you’ll find we’re your biggest allies for better recruitment.
Implementation that moves at recruiter-speed
Switching talent tech shouldn’t feel like open heart surgery. Tribepad’s proven implementation playbook gets you live — and loving it — fast. From as little as eight weeks for SMEs or from 11 weeks for complex enterprises.
Project squad goals
Our project team have more than 30 years’ ATS implementation experience. They’ve handled all sorts of challenges and complexities without breaking a sweat. You’ll always feel you’re in good hands.
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Dedicated Project Delivery Lead
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Dedicated Account Management
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Tailored-to-you kick-off meeting
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Bespoke project plan
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One-stop-shop project portal
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Weekly progress review calls
Migration without migraines
Our team have shepherded millions of candidate records, vacancies and notes safely and securely. We’ll support you to move your existing data from wherever it is now, into its new home.
Syncing your stack
We’ll help you get your integrations set-up and synced into Tribepad too, to build a coherent recruitment journey that does what you need. Stop the systems siloes and make sure your tools speak to each other. Plug in; play on.
Training that sticks and scales
Offering heaps of resources to get you confident, Tribepad’s training team turns first-time users into champions fast. Every session is hands-on and backed by step-by-step guides, so your teams hit day one running.
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On-site and virtual training
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Bespoke training content
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Intuitive on-demand learning hub
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Embedded platform training
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Ongoing consultancy support
Transformation, not just technology
There’s a reason one-third of our new customers come from referrals and our longest-standing customers are still with us after more than 15 years.
Tribepad customers don’t just get software. You get a platform for growth – whatever your future holds.
Confidence and capability that keeps growing
Joined-up thinking, smooth communication, and no passing the buck. Tribepad’s Customer Success team is by your side for the long-haul, helping you:
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Overcome challenges and troubleshoot friction
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Boost confidence and snowball adoption
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Get inspired to evolve your talent function
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Seize opportunities for even more efficiency
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Stay ahead of industry challenges
With scalable packages to suit different budgets and priorities — and Bronze support included as standard for every customer.
Always in your corner
Tribepad Customer Success exists to help you get the most from Tribepad. That’s it. No sales quotas; no revenue targets. Just true partnership, helping you find your best path forwards.
Feel supported, empowered, and confident in your recruitment tech: whatever the world throws at you.
Support you can count on
Reach our excellent UK-based support team by phone or email for responsive support when you need it.
Non-icky networking
Our recruitment community is the pride of the playground. With sector-specific Hangouts and regular Customer Forums, we’re all about community, not competition. We’re proud to help customers learn from each other and share what’s really working on the ground.
Face time with our customers isn't important, it's vital
Each year we invite our customers to join us for a day of learning, reflection, updates, debate and exciting collaboration. Here’s a few highlights of one of our most recent events in Sheffield.
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