In this instalment of The View, Neil Armstrong sits down with Andrew Wood, Chief Customer Officer at Willo, to take on one of recruitment’s most provocative debates: can AI ever truly eliminate bias – or is it quietly ushering in a CV-free world we’re not ready for?
You’ll hear real talk about how AI and video screening tools are reshaping candidate experience, what we gain (and lose) when we move past the CV, and how recruiters can hold the line on fairness while embracing new tech. Whether you’re optimistic, skeptical, or somewhere in between, this episode arms you to make better decisions about AI in hiring.
For talent leaders, HR professionals, and recruitment tech adopters who believe technology should expand fairness – not erode it.
Here are approximate timestamps and what you’ll find there — skip to the topics most relevant to you:
- 00:00 – Setting the stage: AI, CVs, and bias
- 02:40 – How Willo works / video screening + AI; Andrew describes how his company uses AI for video screening and candidate assessment
- 08:30 – The promise & pitfalls of “CV-free” hiring; What we lose if we abandon traditional CVs too soon
- 13:50 – Bias in AI systems; How hidden biases can persist or be amplified in algorithmic systems
- 18:20 – Guardrails & oversight; What controls, governance, and human oversight need to look like
- 22:50 – Candidate experience in the age of automated screening; How new tech influences how candidates feel, trust, and respond
- 27:10 – Andrew and Neil bring together themes, warnings and optimistic next steps
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