In this episode of The View, Neil Armstrong sits down with Alan Walker, CEO of Udder, to unpack the real challenges behind implementing recruitment technology – and how to avoid the traps that turn promise into frustration.
With over 300 talent tech rollouts under his belt, Alan brings hard-won insight into what typically derails implementation, adoption, and ROI. They dig into four major “potholes” – from doing the same old processes in a new system, to mis-scoping change, buying for buzz not context, and weak business cases – then map out how to steer around them with clarity, discipline, and alignment.
This is essential viewing for HR leaders, TA teams, and tech adopters who know that buying a new system is only half the battle. If you want your next recruitment tech project to be a launchpad – not a liability – this episode gives you the guardrails you need.
Here are estimated time markers and what you’ll find there – skip directly to what matters for you:
- 00:00 – Framing the “what goes wrong” question, and why this matters
- 04:20 – Background – Udder’s experience & scope; How Alan’s team have seen 300+ implementations across sectors
- 09:30 – Pothole #1: New platform, same problems; Why migrating without rethinking process fails
- 14:45 – Pothole #2: Mis-scoped change; How over-ambitious or undefined scope kills progress
- 19:20 – Pothole #3: Buying for the market, not your business; Why generic features without context lead to underuse
- 24:10 – Pothole #4: A flimsy business case; Why soft benefits alone won’t sustain your project
- 29:00 – Pulling it all together & recommended approach; How to integrate lessons into a real roadmap
- 32:30 – Closing thoughts & next steps; Final advice, mindset, and what to ask yourself going forward
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