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Cultivating Excellence: Recruiting and Retaining Top Talent

Tags: Recruitment Marketing, Recruitment Process

In this episode, Neil Armstrong speaks with Paul Lundbeck of HCRG Care Group to tackle one of the recruitment world’s greatest tensions: how to attract the best people and make them stay. The care sector- especially nursing -is under relentless pressure, yet retention is just as critical as recruitment.

They dig into what it takes to build a culture, process, and employer value that doesn’t just bring in talent but holds it – especially in sectors where turnover is high, demand is constant, and resources are tight. If you lead hiring in healthcare, social care, or any high-pressure sector, this episode is a source of hard lessons, fresh ideas, and practical strategies to make recruitment more than a sprint – to make it sustainable excellence.

These approximate timestamps map to key themes in the episode:

00:00 – The cost of turnover, recruitment vs retention balance

03:30 – HCRG Care’s recruitment challenges; Paul shares real-world pressures in care settings
08:45 – What “excellence” means in retention. Culture, support, career paths – not just pay
13:50 – From hiring to onboarding to long-term care. How early experience shapes retention outcomes
18:30 – Measuring what matters; What metrics help you see retention risk before it’s too late
23:15 – Strategies that work (and don’t); What they’ve tried, what’s shifted, and cautionary lessons

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