In this episode, Neil Armstrong talks with Matt Howe, Head of Volume Recruitment for BT, EE, Plusnet, and Openreach, about the high-stakes challenge of hiring thousands of people – and doing it well.
They dig into what it takes to balance scale and substance – the systems, process, and people decisions that can make volume recruitment work without becoming a mess. Expect insight on automation, candidate experience in high-volume settings, maintaining fairness under pressure, and building recruitment infrastructure that can scale and endure.
If you’re leading hiring where volume matters – public sector, retail, utilities, big brands – this is for you. You’ll come away with frameworks and guardrails to make recruitment at scale not just possible, but powerful.
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